About This Service
Travel Resolution Hub (operating at TravelResolutionHub.com) is an independent flight assistance and concierge service. We help travellers in the United States navigate flight bookings, amendments, cancellations, and related enquiries by providing expert guidance.
Important: Travel Resolution Hub is an independently operated service. We are not affiliated with, authorised by, or acting as an agent of any airline. We are not a travel agent licensed to issue airline tickets directly.
By contacting us — whether by telephone or any other channel — you agree to be bound by these Terms of Service. References to "we", "us", or "our" refer to Travel Resolution Hub. References to "you" or "your" refer to the person using our service.
Services Provided
Travel Resolution Hub provides telephone-based flight assistance services to help travellers with:
- Flight booking assistance – helping you understand your booking options, fare classes, and airline procedures for making new reservations.
- Flight changes – guiding you through the process of changing flight dates, times, routes, or passenger details in accordance with the applicable airline's policies.
- Cancellations & refunds – advising on cancellation rights, refund eligibility, and helping you navigate airline refund request processes.
- Baggage queries – clarifying airline baggage allowances, excess baggage fees, and lost or delayed baggage claims procedures.
- General flight enquiries – answering questions about check-in, seat selection, special assistance requests, frequent flyer matters, and travel documentation requirements.
Service Fees
Transparency Commitment: Any applicable service fees will always be clearly disclosed to you before any action is taken on your behalf. You will never be charged without prior notice and your explicit agreement.
Our advisory and guidance services may be provided at no cost or may attract a service fee, depending on the nature and complexity of the assistance requested.
| Service Type | Fee Basis | Disclosure Timing |
|---|---|---|
| General flight enquiry & guidance | Typically no charge | At the start of the call |
| Booking assistance & reservation support | Service fee may apply | Before any booking is made |
| Flight change facilitation | Service fee may apply | Before any change is actioned |
| Refund & cancellation assistance | Service fee may apply | Before any submission is made |
You are under no obligation to proceed with our service if you do not agree with the disclosed fee. You may end the call at any time before authorising payment without incurring any charge.
Independent Service Disclaimer
Not affiliated with any airline: Travel Resolution Hub is an independent third-party service. We are not affiliated with, endorsed by, employed by, or acting on behalf of any airline or aviation authority.
We are not affiliated with, connected to, or authorised representatives of any airline, including but not limited to:
All airline names, logos, and trademarks referenced are the property of their respective owners and are used for identification purposes only.
Information Accuracy
We take care to provide accurate and up-to-date guidance based on the best information available to us at the time. However, airline policies, fare rules, schedules, and regulations change frequently, and we cannot guarantee that all information we provide will be current or complete.
Please note: Airlines make all final decisions regarding bookings, changes, cancellations, refunds, and compensation. Travel Resolution Hub provides guidance and assistance — we cannot override or guarantee any outcome from an airline.
Limitation of Liability
To the fullest extent permitted by applicable law, Travel Resolution Hub's liability to you for any loss, damage, or claim arising out of or in connection with the use of our services is limited as follows:
- We are not liable for any loss or damage caused by information or guidance provided in good faith that subsequently proves to be inaccurate, incomplete, or outdated.
- We are not liable for any actions taken or decisions made by airlines following or in connection with your use of our service.
- We are not liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, loss of bookings, missed flights, or travel disruption.
- Our total liability to you shall not exceed the amount of any service fee paid by you to us in connection with the matter giving rise to the claim, or $500 USD, whichever is lesser.
Consumer Law Protections
Your consumer rights are protected. Nothing in these Terms of Service excludes, restricts, or modifies any rights you have under applicable consumer protection legislation that cannot be lawfully excluded.
Applicable federal and state consumer protection laws in the United States may provide you with additional rights. Nothing in these terms limits those statutory rights.
Governing Law
These Terms of Service are governed by the laws of the United States applicable to the jurisdiction in which the customer is located at the time of using the service. We are committed to resolving any disputes with customers in a fair, timely, and transparent manner.
Contact Us
If you have questions about these Terms of Service, please contact us:
Changes to These Terms
We may update these Terms of Service from time to time. Changes may be made to reflect updates to our services, changes in applicable law, or improvements in how we communicate with our customers.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms of Service. We encourage you to review these terms periodically.