For non-urgent queries — we respond within 24 hours. For immediate assistance, please call our freephone numbers above.
- Flight bookings and reservations
- Flight changes and date amendments
- Cancellations and refund requests
- Refund entitlements and processing
- Baggage allowances and lost baggage
- Flight disruptions and rebooking
- Airline policies and passenger rights
- Travel credits and voucher queries
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Booking reference ready Have your booking confirmation number or PNR handy
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Know your travel dates Note your departure date, destination, and flight number
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Payment method ready Have the card you booked with available if needed
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Passenger details Full name as it appears on your booking
Our team is available every day of the year — including public holidays.