All NZ routes
From Auckland
to the world.
Domestic hops or international departures from New Zealand — we cover every major route and airline your Kiwi journey needs.
Dedicated flight specialists for Kiwi travellers. Book, change, or cancel — one call sorts everything. Real people, no bots, no hold music.
A real person picks up within minutes. Your issue sorted, confirmed on the call.
Domestic hops or international departures from New Zealand — we cover every major route and airline your Kiwi journey needs.
Auckland to the world and back — our NZ specialists have handled thousands of bookings, changes and cancellations for Kiwi travellers.
Auckland, Wellington, Christchurch or further — we find available seats across NZ domestic and international routes.
Call to bookDate, route or name change — we rebook on the next suitable Air NZ or Jetstar departure, quickly.
Call to changeWe explain your options under NZ airline policies and Consumer Guarantees Act, then process cancellation with you.
Call to cancelCredits, partial refunds, fare rules — we break down airline policies and tell you exactly what you can claim.
Call for guidanceExtra bags, sports gear, seat selection, special meals — all add-ons and baggage queries managed on the call.
Call about bagsMissed a flight from Auckland or Queenstown? Call immediately — we find the next option and rebook without delay.
Call nowDial our NZ freephone. A real specialist picks up within minutes — no voice menus, no automated systems.
Give us your reference and what you need. We pull up your itinerary and walk through options together, in real time.
Bookings confirmed, changes processed — all while you're still on the call. Confirmation sent immediately after.
We provide assistance and information for travellers flying with Air New Zealand, Jetstar, and many international airlines operating to and from New Zealand. Our specialists are familiar with booking, change, and cancellation policies across all major carriers on NZ routes.
Yes. Our specialists can assist with same-day flight changes and cancellations — available 24/7. We help you understand your options under each airline's fare rules and guide you through the process on the call.
Service fees may apply depending on the type of assistance required. Our specialists will clearly explain any applicable fees before any action is taken, so you always know what to expect before proceeding.
No. ARM Globals is an independent flight assistance and information service. We are not affiliated with, endorsed by, or acting as agents of Air New Zealand, Jetstar, or any other airline. All fare decisions, refunds, and policy rules are ultimately set and enforced by the airlines themselves.
If your flight was cancelled by the airline, you may be entitled to a full refund, rebooking on the next available service, or travel credit. Our specialists can explain your rights under the airline's conditions of carriage and the New Zealand Consumer Guarantees Act, and help you understand what steps to take.
Yes. We assist with both domestic NZ routes (Auckland, Wellington, Christchurch, Queenstown) and international flights departing from New Zealand airports. Whether you're flying to Australia, Asia, the UK, or elsewhere, our specialists can help you navigate your options.
Skip the airline hold music and chatbots. Call us — a real NZ flight specialist picks up fast and resolves everything on the call. Simple, fast, human.
ARM Globals is an independent flight assistance and information service. We are not affiliated with, endorsed by, or acting as agents of Air New Zealand, Jetstar, or any airline. All fares, availability, policies and refund rules are set solely by airlines. Final decisions are made by airlines under their terms and NZ consumer law. A base service fee of $50 NZD applies per case; additional charges may apply depending on the complexity of the case and the assistance required — all fees are disclosed before any action is taken.